Dan stressed the importance of having your team adopt an economic not a moral mindset. Turn it into a dollars and cents conversation and fundamental to success, make them laugh!
- share your personal "bad things"
- mock hindset bias to its face
- relish absurdities of your system
And 3 givens, which if you start here, good things can happen:
- Realize you are running postmortems to find improvement. You have to leave the room with identified improvements and follow through to make sure they got done
- Everyone involved is competent
- Everyone involved acted in good faith
A few recommendations from Dan and the audience:
- Don't look at just the trigger - look at the entire problem cycle (TTR, time to repair)
- We don't really care about "root cause' usually multiple things go wrong.
- Push people to be creative about small steps.
- Don't delay in running the post-mortem after a failure. unless your team has been up all night, even the next day can be best.
- Make sure the right people are in the room - this can lead to an unsuccessful outcome
What are your tips for running a successful post-mortem? Please feel free to share in the comments section
Dan's presentation can be found here. Follow him @danmil @hut8labs
ADVISORY BOARD MEETING:
Following the post-mortem discussion, we launched into a conversation on what the group would like to focus on for 2014. There were a number of challenges highlighted below that we can tackle throughout the year. If you or a company you know are strong in this area, or if you are interested in helping to shape the event, please email me.
- Security in the Cloud - March 21st
- Open Source - Survey Results Revealed - April 10th
- For you gamers, we will be hosting the PAX pre-party at Microsoft NERD the night of April 10th
- DevOps - March/April
- Data Engineering vs. Data Science
- Keeping an engineering organization moving fast. Making the right investments at the right time. Scaling.
- Continuous delivery and testing
- Lean startup - applying lean when you aren't a startup
- Compliance rules through verticals. How do you react quickly when new rules and regulations are hitting you from outside organizations.
- Tales from the trenches on integrating acquisitions.