Monday, October 26, 2015

The Need for Enterprise Search

By Mike Miranda.  Mike writes about enterprise software and covers products offered by www.rocketsoftware.com about topics such as Terminal Emulation, Legacy Modernization, Enterprise Search, Big Data and Enterprise Mobility.

Data has always been important for businesses. It's been accumulating for decades, and now with the proliferation of the Internet, the data is coming in at an unprecedented rate. The data covers all of the various areas of business from financials to the types of products customers buy, marketing results, and countless other aspects. Businesses know information about all of their customers, and they have files that contain all of their past contracts. All of this data can be overwhelming to say the least.

Though companies have collected all of this data, many do not have an easy way to access it when they need it. This includes the new data that keeps pouring into the business each day. If you can't access the information easily, then it will not do you much good at all.

Importance of Accessing the Data

With all of this information collected, it becomes extremely important to have a good way of accessing it and actually using it. Having the right people and the right technologies in place will help. Still, too few companies really understand the importance of having a quality enterprise search system in place. They put more money and effort into other areas of the business, not realizing the potential they are missing. Some companies worry about the cost of implementing these systems. However, the cost of not implementing the systems could be much worse.

Take a moment to think about some of the advantages that can come from having an enterprise search solution for the company. It will help to increase the productivity of the employees, as they will not have to waste time searching and trying to find the information they need. Less wasted time means less wasted money, as well as more overall efficiency in the company. This can also translate to customer service. If they need to access information on a client quickly, having a solid search system in place makes it much faster. This makes the customer happy and it ensures shorter phone calls.

The size of your organization does not matter. Every company today is collecting data, even at home businesses that sell handmade goods. Even though they are collecting data at different rates, it piles up and there needs to be a good way of managing it and accessing it. Data is one of the most valuable assets a company has, and you can't simply let it waste away where you can't access it and use it.

After implementing the system, it is possible to get more value from the search than what you spent to create the system. This does not mean you will necessarily get a fast return on your investment, but your business is not a sprint; it's a marathon. Over the course of a year or two, you will really start to see the value that you've gained by adding the enterprise search system.

A good search system has the potential to help managers and executives avoid making bad decisions. They can search and gather the data they need to better understand their current situation and to determine what actions they should take and what they should avoid.

Consider the regulations and compliance that some industries have to deal with. They may need to provide access to certain documents, databases, and emails to ensure they are complying with governmental regulations. This is far simpler when you have a good search system up and running in the company.

Getting On Board

Implementing the system can cause some certain growing pains in the company. It means that the business will need to have a new set of skills added to help manage the system. Often this means assigning or hiring someone to this task. They need to know how to use the system and how to properly categorize the data so it actually is easy to find. While it could be possible to have the IT department, or records management team, handle this, it is often a better decision to hire someone for this specific role. They can help to create the taxonomy of the system, and ensure that everyone who uses the system has the proper training.

What Will You Do and Where Will You Turn?

As you can see, enterprise search is important to businesses that want to continue thriving. However, some companies still have their heads buried in the sand when it comes to implementing them within their own company. Are you one of the ostriches that will do nothing or that will try to take the easy way out and implement a simple search engine? Or are you going to take the leap and start looking into the various types of search engine technology that are available for businesses such as yours? If you hope to compete, and if you hope to have full control over your data, then you know the right choice.

One of the things that you need to understand when it comes to choosing these systems is that you have a number of different choices, and that's where much of the confusion comes into play. How are you supposed to know which one is the best option for your company? Not all of the enterprise search systems are created equal, so you need to do your homework.

First, you have to look inwardly to determine just what types of data your business is collecting and the type of data that you need to access the most. Compare your needs with what the system is capable of offering. See that they are able to provide you with the tools and features you need, and that the price is something you can afford. Keep in mind that your investment, so long as you make the right choice, can eventually pay for itself. It may also be a good idea to look at some reviews from other companies that have used the system you are considering.

As you can see, in today's world, it's impossible to get by without some type of search system in place. Make the right choice.

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